Shipping policy

Delivery 

Your order will be shipped to the UK currently only, using premium delivery service options. Please note some carriers might not be available in your region.  

Dispatch Time

Orders made before 2pm Monday to Friday are dispatched the same day. Orders made after 2pm will be dispatched the next working day. 

Delivery Time

UK Free standard Royal Mail delivery: 3 to 5 working days

UK next day delivery - Royal Mail Special Delivery Guaranteed by 1pm next working day delivery: £9.75

Shipping times may vary. We work closely with our trusted carriers to limit the delays, however, DEFIED does not take responsibility for delays caused by the carriage service. 

Should you not receive your order, please contact us within 10 days from dispatch. After that, we cannot guarantee a refund. 

Order Tracking

You will receive an order confirmation and tracking upon the dispatch of your order. You can check the delivery status by entering a tracking number.

If the courier is not able to deliver your order, your order will be shipped back to us, and we will refund you minus the shipping cost, if you paid for UK next day delivery.

Changes to your order

If you need to make changes to the details of your order, please contact us as soon as possible. We will do our best to accommodate your request. Please note that no changes will be permitted after the order is dispatched. 

You can cancel your order for any reason, up until the order is dispatched. After that, you will not be able to cancel the order but can use our free return service. Please see the information about returns below.